Website Terms of Use
Effective Date: 10 July 2026
Welcome to www.pindropproperty.com (the “Website”).
This Website is owned and operated by PinDrop Property Limited a company registered in England and Wales under company number 15727117 (“PinDrop Property“, “we“, “us” or “our“).
These Website Terms of Use (“Terms“) govern your access to and use of www.pindropproperty.com. By using this Website you agree to these Terms. If you do not agree to these Terms, please do not use this Website.
- About Us
PinDrop Property Limited is an independent estate agency providing residential sales, lettings and related property services throughout the United Kingdom. PinDrop Property Limited is a member of The Property Ombudsman Scheme and is registered for Anti-Money Laundering supervision where required by law.
If you have any questions about these Terms, please contact us at [email protected].
- Use of This Website
You agree to use this Website only for lawful purposes and in accordance with these Terms.
You must not:
- use this Website in any way that breaches any applicable law or regulation;
- attempt to gain unauthorised access to any part of this Website, its servers or connected systems;
- knowingly introduce viruses, malware, ransomware, spyware or any other malicious or harmful material;
- interfere with or disrupt the operation or security of the Website;
- use automated software, bots, scraping tools or similar technologies to collect information from this Website without our prior written consent;
- reproduce, copy, distribute or commercially exploit any content from this Website except as permitted by these Terms.
We reserve the right to suspend, restrict or terminate access to this Website at any time where we reasonably believe these Terms have been breached.
- Property Listings and Marketing Information
All property particulars, photographs, floor plans, virtual tours, descriptions, measurements, pricing and other marketing information published on this Website are provided for general information purposes only.
Although we endeavour to ensure that all information is accurate at the time of publication:
- property particulars do not constitute statements or representations of fact;
- they do not form part of any offer, contract or warranty;
- information may be amended, withdrawn or updated without notice;
- measurements, dimensions and floor plans are approximate only;
- information has generally been prepared using details supplied by sellers, landlords, developers or other third parties, which we have not independently verified unless expressly stated.
Prospective purchasers, tenants, landlords and sellers should not rely solely upon the information contained on this Website and should satisfy themselves by inspection, survey and appropriate professional advice before entering into any transaction.
Nothing contained on this Website constitutes legal, financial, investment, tax, mortgage or property advice.
- No Agency or Contractual Relationship
Your use of this Website, including submitting enquiries through contact forms or requesting information, does not of itself create any contractual relationship, agency relationship, fiduciary duty or client relationship between you and PinDrop Property Limited.
Any contractual relationship between you and PinDrop Property Limited will arise only where separate written terms have been agreed.
- Intellectual Property
All content available on this Website, including (without limitation) text, photographs, images, graphics, floor plans, logos, branding, videos, marketing materials, property particulars, software, design, layout and other materials, is owned by or licensed to PinDrop Property Limited and is protected by copyright, trade mark and/or other intellectual property laws.
You may view, download or print pages from this Website solely for your own personal, non-commercial use, provided that you do not modify the content or remove any copyright or proprietary notices.
Except as permitted above, you must not reproduce, publish, distribute, transmit, adapt, create derivative works from, commercially exploit or otherwise use any part of this Website without our prior written consent.
“PinDrop Property” is a registered trade mark of PinDrop Property Limited. Nothing on this Website grants any licence or right to use our trade marks, branding, logos or other intellectual property without our prior written permission.
- Website Availability
We aim to keep this Website available and operating efficiently at all times. However, we do not guarantee that:
- the Website will always be available;
- access will be uninterrupted;
- the Website will be error-free;
- defects will be corrected immediately; or
- the Website or its servers will always be free from viruses or other harmful components.
We may suspend, withdraw, update or amend any part of this Website at any time without notice.
- Accuracy of Information
Whilst reasonable care is taken in preparing the content of this Website, we make no representation or warranty that the information is accurate, complete, reliable or up to date.
Information on this Website may become outdated and we are under no obligation to update it immediately.
- Third-Party Links
This Website may contain links to third-party websites for your convenience.
These websites are not under our control and we accept no responsibility for their content, availability, security, privacy practices or accuracy.
The inclusion of a link does not imply any endorsement, recommendation or approval by PinDrop Property Limited of any third-party website or organisation.
Your use of any third-party website is entirely at your own risk.
- Referral Services
From time to time we may introduce clients to independent third-party service providers including mortgage advisers, financial advisers, surveyors, conveyancers, removal companies and other property professionals.
Where permitted by law, we may receive a referral fee, commission or other financial benefit for making such introductions.
Where disclosure is required by law or regulation, we will make this clear.
You are under no obligation whatsoever to use any recommended service provider and remain entirely free to choose your own advisers.
PinDrop Property Limited does not provide regulated financial advice and nothing on this website shall be regarded or taken as financial advice.
- Limitation of Liability
You acknowledge that you are solely responsible for your use of this Website and for any decisions you make based on the information available through it.
Nothing contained in these Terms excludes or limits any liability which cannot lawfully be excluded or limited under the laws of England and Wales.
Subject to the above, to the fullest extent permitted by law, PinDrop Property Limited, its directors, employees, agents and representatives shall not be liable for any loss or damage arising from or connected with:
- your use of, or inability to use, this Website;
- reliance on any information contained on this Website;
- any interruption, delay or unavailability of the Website;
- any viruses, malware or other harmful material transmitted through the Website;
- any inaccuracies or omissions within Website content; or
- any reliance placed upon third-party links or services.
This includes, without limitation, indirect, consequential, special or incidental loss, loss of profits, business interruption, loss of opportunity, loss of anticipated savings, loss of goodwill or loss of data whether arising in contract, negligence, breach of statutory duty or otherwise.
To the fullest extent permitted by law, this Website and its content are provided “as is” and without any representations, warranties or conditions, whether express, implied or statutory.
- Indemnity
You agree to indemnify, defend and hold harmless PinDrop Property Limited, its officers, directors and agents from and against any claims, losses, costs and expenses arising from your breach of these Terms, unlawful use of the Website or infringement of third-party rights, to the extent permitted by law.
- Website Security
Whilst we take reasonable technical and organisational measures to protect this Website, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Accordingly, any information transmitted to or from this Website is transmitted at your own risk.
- Anti-Money Laundering
In accordance with the Money Laundering Regulations applicable within the United Kingdom, we are legally required to verify the identity of certain clients before proceeding with property transactions.
We may request proof of identity, proof of address and other documentation and may carry out electronic identity verification through approved third-party providers.
Failure to provide requested documentation may delay or prevent us from acting on your behalf.
- Complaints
PinDrop Property Limited operates a formal complaints procedure.
If you wish to make a complaint regarding our services, please contact us in writing by email at [email protected].
We will investigate your complaint in accordance with our internal complaints procedure.
If we are unable to resolve your complaint to your satisfaction, you may be entitled to refer the matter to The Property Ombudsman, of which PinDrop Property Limited is a member.
- Privacy and Cookies
We are committed to protecting your privacy.
Our collection, use and storage of personal information is governed by our Privacy Policy.
Information about our use of cookies is contained within our Cookies Policy.
By using this Website, you acknowledge that your personal data may be processed in accordance with those policies.
- Changes to These Terms
We reserve the right to amend these Terms at any time.
Any revised Terms shall take effect immediately upon publication on this Website.
Your continued use of the Website following any amendments constitutes your acceptance of the revised Terms.
- Invalidity
If any provision of these Terms is held to be unlawful, invalid or unenforceable by any court or competent authority, that provision shall be deemed severable and the remaining provisions shall continue in full force and effect.
- Entire Agreement
These Terms constitute the entire agreement governing Website use only and do not replace any separate client agreement.
- Governing Law and Jurisdiction
These Terms, your use of this Website and any dispute arising out of or in connection with them shall be governed exclusively by the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to determine any dispute arising from these Terms or your use of this Website.
